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Payment options


Terms of payment

For domestic deliveries (Germany) the following payment options are available:

Payment in cash at the time of collection
-  Prepayment via transfer
Cash on delivery (plus COD charges 5,60 €)
Payment via credit card
Payment via PayPal

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
Payment via credit card
-  Payment via PayPal

We offer the following payment methods:  

Cash on collection

To coordinate a collection, we would ask you to contact us in advance by calling us on 06221 737378.

Please note here our opening hours.

Shipping office
Am Taubenfeld 31a
69123 Heidelberg
Germany

Tel. +44 6221 737378

Find our opening times here.  

Bank transfer

As soon as we have received your payment, we will dispatch goods immediately. Please note that the receipt of payment can take 2 to 4 working days. Payments from other European countries may take up to 6 working days. We reserve the goods ordered by you until receipt of your payment (maximum 14 days only). In the case of a return, you will receive the corresponding amount refunded back to your account, from which you made the transfer to us.

Our bank details are available on request.

Credit card

After completing the order process, you will be connected to your credit card company. Please do not close the page. Once connected, enter the details of your credit card and follow the instructions. You will be asked to enter your 3D Secure code.

What is the 3D Secure Code?

The 3D Secure Code is a service offered by credit card companies MasterCard and Visa for increased security and protection. With a password, you ensure that only you can pay with your credit card on the Internet.

How does 3D Secure Code work?

For additional protection, register your credit card online through "MasterCard SecureCode" or "Verified by Visa". In doing so, you specify a short personal welcome text and an individual security code.

Encrypted connection to your bank

If you have made purchases from us via credit card, our online shop sends a request to your bank when paying. This immediately opens an input window in your browser and asks you for the personal security code. In addition, this window displays your personal greeting. So you can be sure that you are connected to the right server.

As a rule, we will book the payment immediately. Thus, stocked goods can be delivered directly to you.

In case of a return, you will receive the corresponding amount credited to your credit card.

PayPal

After completing the order process, you will be automatically redirected to PayPal. There you can log in and pay conveniently and securely with the saved payment methods of your PayPal account. You'll also enjoy PayPal Buyer Protection. (See PayPal Buyer Protection for more details)

If you do not yet have a PayPal account, you can open a PayPal account after completing the order or even in advance and then complete the purchase.

As a rule, we will immediately book the payment of a PayPal payment. Thus, stored goods can be delivered directly to you. In case of a return, you will receive the corresponding amount back to your PayPal account.

DHL cash on delivery

If you opt for the payment method ‘DHL cash on delivery’ in the course of the order process, the dispatch of stocked goods takes place immediately.

Payment will be made directly to the DHL courier upon delivery.

Please note that an additional cash on delivery fee of 5.60 € will be added to our usual shipping cost of 4.95 €.

Thus, the following shipping costs apply to you for the DHL cash on delivery payment method.

4,95 € (for a value of less than 350,00 €) + 5,60 € (COD charge) = 10,55 €

In case of a return we ask you to give provide us your bank account details for any refunds.

Up-to-date information on the invoice purchase

Purchase on invoice will not be offered until further notice.

The percentage of non-recoverable claims has continued to rise. This is understandably frustrating for our invoice customers, who have always adhered to the payment terms.

We are working on a solution so that we can offer this payment method service again in the future and extend it further.

Best regards from Heidelberg,

Your team from Langer & Messmer GmbH