Frequently Asked Questions

Answers about our products, their application, and your order

Product Selection

Choosing the right care product primarily depends on the type of leather your shoes are made from.

Smooth leather, suede, and specialty leathers such as Cordovan each require different care products.

For beginners, we recommend a coordinated care kit that covers all necessary steps and ensures safe and effective application.

The shoe cream should match the original color of the leather as closely as possible.

If in doubt, we recommend choosing a slightly lighter shade or a neutral cream.

Colored creams visibly refresh the leather color, while neutral products primarily provide nourishment without adding color coverage.

Shoe cream and shoe wax serve different purposes and complement each other perfectly.

The cream nourishes the leather and keeps it supple, while the wax creates a protective layer and provides additional shine.

For a well-maintained appearance over the long term, we recommend using both products.

A care kit is ideal if you are looking for a complete and coordinated set of shoe care essentials.

For beginners, care kits offer a simple solution since all necessary products are already included.

More experienced users can expand their kit with additional products as needed.

All three brands are known for high-quality shoe care products, but they differ in their focus and positioning.

Langer & Messmer offers a balanced combination of quality and value for money.

Saphir, particularly the Médaille d’Or line, is regarded as an international benchmark in the premium segment.

Burgol is known for high-quality formulations with a strong focus on traditional shoe care.

The best choice ultimately depends on your personal preferences and requirements.

Basics

Shoe cream and shoe wax serve different functions in shoe care.

The cream nourishes the leather, keeps it supple, and refreshes its color.

Shoe wax creates a protective layer on the surface and provides additional shine.

For optimal results, we recommend using both products together.

Shoe trees and shoe stretchers have two completely different functions.

A shoe tree is inserted after wearing to help maintain the shape of the shoe and absorb moisture.

A shoe stretcher, on the other hand, is used to expand tight areas and improve fit.

Both products complement each other but serve different purposes.

Shoe trees play a significant role in preserving the value and condition of your shoes.

They help maintain the shoe's shape, reduce creasing, and absorb moisture generated during wear.

Cedar shoe trees additionally provide natural antibacterial properties.

When used regularly, shoe trees can significantly extend the lifespan of your shoes.

Size & Fit

The appropriate shoe tree size is generally based on your shoe size.

As a guideline, the shoe tree should fit securely inside the shoe without applying excessive pressure.

If in doubt, we recommend choosing a slightly smaller size to avoid overstretching the leather.

A detailed size chart can also help you make the right choice.

UK and EU shoe sizes use different sizing systems.

As a general guideline, a UK size roughly corresponds to an EU size minus 33.

However, since fit can vary depending on the manufacturer and shoe last, we recommend consulting size charts and product-specific sizing information.

Shoe trees are suitable for most classic shoes, especially business and leather shoes.

However, their fit may be limited in very narrow shoes, sneakers, or certain boot styles.

Specialized shoe tree designs are available for these cases and are better adapted to the specific shoe shape.

Many of our products are unisex and suitable for both men's and women's shoes.

The most important factors are selecting the correct size and the appropriate shape for the specific shoe.

For specialized models or fits, we recommend referring to the product details.

Usage

Regular shoe care consists of three steps: cleaning, conditioning, and protecting.

First, remove dirt and dust from the shoes.

Next, apply a suitable shoe cream to nourish the leather.

Finally, use a wax to provide protection and additional shine.

The frequency of care depends on how often the shoes are worn.

As a general guideline, we recommend caring for your shoes every 5 to 10 wears or whenever the leather begins to appear dry.

Regular care contributes significantly to the longevity of your shoes.

Orders & Shipping

Delivery within Germany typically takes only a few business days.

For international shipments, delivery times may vary depending on the destination country.

The estimated delivery time will be displayed during the checkout process.

Yes, we ship our products to many European countries as well as other international destinations.

Available shipping options and costs will be displayed during checkout.

Please note that additional fees or customs charges may apply depending on the destination country.

Once your order has been shipped, you will receive a shipping confirmation email.

This email contains a tracking link that allows you to check the current status of your shipment at any time.

Returns & Customer Service

You may return unused items within the applicable legal return period.

Once the returned goods have been received and inspected, the purchase amount will be refunded.

Exchanges are also possible, for example if you require a different size or product variant.

Return shipping costs may vary depending on the specific circumstances.

Detailed information can be found in our return policy.

For justified complaints or warranty claims, we will of course cover the return shipping costs.

If you experience any issues with your order, our customer service team will be happy to assist you.

Simply contact us with your order number and a brief description of the issue.

We will work to find a solution as quickly as possible.

Quality & Performance

High-quality shoe care products are made with carefully selected ingredients such as natural waxes and nourishing oils.

They provide long-lasting nourishment to the leather and ensure an even, professional result.

In contrast, lower-quality products often provide only superficial effects.

Leather shoes require regular care to maintain their quality over time.

Proper care keeps the leather supple, durable, and visually appealing.

At the same time, it significantly extends the lifespan of your shoes.


Still Have Questions?

Our support team will be happy to assist you.

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